Frequently Asked Questions
Answers about choosing equipment, rentals, parts, repairs, batteries, docks and operator training.
Equipment & rentals
How do I choose the right forklift?
Start with your loads, floors, aisle widths, lift heights and door clearances. A.J. Gates can review your application and recommend suitable equipment.
How much forklift capacity do I need?
Capacity depends on load weight, dimensions, lift height and attachments. Share these details so our team can assess the right truck for your application.
Can I add attachments or modify my forklift?
Changes affecting capacity or safe operation require prior written manufacturer approval and updated capacity or operating markings. Contact us before making a change. See OSHA 1910.178(a)(4).
Are financing or leasing options available?
Yes. Ask about available financing and leasing options for your equipment purchase. Current programs, terms and eligibility should be confirmed with our team.
Are the pre-owned forklifts shown currently in stock?
The pre-owned page shows representative equipment examples. Contact us to confirm current inventory, condition, specifications and pricing before planning a purchase.
What equipment can I rent, and how do I request it?
Rental categories include forklifts, pallet jacks, boom lifts, scissor lifts, floor-care equipment and task vehicles. Share your application, capacity, lift height, location and dates. Our team will confirm availability and terms. View rental options.
Parts, repairs & maintenance
Do you service equipment from other manufacturers?
Yes. A.J. Gates provides field and shop repairs for all makes and models of forklifts, floor scrubbers and related material handling equipment. Contact us to confirm support for your specific unit.
How do I request service for equipment that is down?
Call 440-498-0123 for urgent help. For routine work, use the service request form. Include the equipment make, model, serial number, location and a description of the problem.
What information do you need for a parts quote?
Provide the equipment make, model and serial number, plus the part number or a description of the part. A clear photo can help our team identify what you need. Ask about parts.
Can you help source parts that are not in stock?
Yes. Our parts team supports lift trucks and related equipment with stocked inventory and sourcing assistance. Contact us to confirm availability, pricing and expected lead time.
What is planned maintenance, and how often is it needed?
Planned maintenance is scheduled inspection and service based on equipment usage and manufacturer recommendations. The right interval depends on your equipment and operating conditions. Ask about a program tailored to your fleet and budget.
Do you offer full maintenance programs?
Yes. Ask about full maintenance coverage including parts and labor, as well as planned maintenance options. Our team can explain the scope, exclusions and pricing for your application. Explore Parts & Service.
Batteries, docks & training
What information is needed to select a forklift battery?
Provide truck voltage, battery or compartment dimensions, required battery weight from the data plate, and charger details. Our battery team can review compatibility and recommend options.
What battery and charger services do you provide?
Services include on-site analysis with written condition reports, battery and charger testing, cable and connector inspections, battery washing, corrosion cleaning, cell replacement and planned maintenance. Learn about battery support.
Do you sell and repair loading dock equipment?
Yes. A.J. Gates offers dock levelers, seals, shelters, truck restraints and accessories, along with on-site analysis, repairs and planned maintenance. Explore dock equipment and repair.
Do you provide operator training?
Yes. A.J. Gates offers operator training, refresher sessions and train-the-trainer support. Discuss your equipment, workplace and scheduling needs with our team. View training options or request training.
What area does A.J. Gates serve?
Based in Solon, A.J. Gates serves Northeast Ohio, including Cuyahoga, Lorain, Geauga, Lake, Erie, Sandusky and Ashtabula counties. Contact us to confirm support at your location.
How do I contact A.J. Gates?
Call 440-498-0123 or 800-272-0771, Monday-Friday, 7:30 AM-5:00 PM. We are at 29855 Aurora Rd, Solon, OH 44139. You can also send an inquiry online.
Still have a question?
Tell us about your equipment or operation and our team will help you find the next step.